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Privacy Policy

Privacy Policy

Last updated: 21.08.2025

Lulaé (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, billing details, delivery details, or any information you provide voluntarily.

  • Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and actions taken on our website.

  • Cookies and Tracking Data: Information collected through cookies and similar technologies.

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2. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under UK GDPR, such as:

  • Consent: When you have given clear consent for us to process your data.

  • Contract: When processing is necessary for a contract with you or to take steps before entering into one.

  • Legal Obligation: When processing is necessary for compliance with a legal obligation.

  • Legitimate Interests: When processing is necessary for our legitimate interests (unless overridden by your rights).

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3. How We Use Your Information

We use your personal data to:

  • Provide, operate, and improve our services.

  • Communicate with you, including responding to inquiries and sending updates.

  • Process transactions and deliver requested services.

  • Personalise your experience on our website.

  • Analyse site performance and usage trends.

  • Comply with legal obligations.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and improve our services.

  • Essential Cookies: Required for core site functionality (e.g., login, shopping cart).

  • Performance & Analytics Cookies: Help us measure and improve website performance.

  • Functional Cookies: Remember your preferences and settings.

  • Advertising Cookies: Deliver relevant ads and measure effectiveness.

Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

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5. Sharing Your Information

We may share your personal data with:

  • Trusted third-party service providers who help operate our business.

  • Legal or regulatory authorities when required by law.

  • Third parties in connection with business transfers such as mergers or acquisitions.

We do not sell your personal data.

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6. International Data Transfers

If we transfer your data outside the UK, we will ensure it is protected by appropriate safeguards, such as:

  • An adequacy decision by the UK Government.

  • Standard Contractual Clauses (SCCs) or other approved safeguards.

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7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

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8. Your Rights Under UK GDPR

You have the following rights:

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data in certain circumstances.

  • Restriction: Request restriction of processing in certain circumstances.

  • Data Portability: Request transfer of your data to another provider.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw your consent where processing is based on consent.

To exercise your rights, please contact us at support@lulae.co.uk.

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9. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

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10. Complaints

If you have concerns about how we handle your personal data, you can contact us directly. You also have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.lulae.co.uk

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the new “Last updated” date.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Lulaé
Email: support@lulae.co.uk
 

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